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We are a growing company and we continue to spend a lot of resources expanding our support team. Recently our support team has been a little busier than normal due to the big Reynolds RCI conversion. That has kept them very busy the last 30 days. Luckily that is over.One thing people always forget about is they replace 5-10 vendors with the VinSolutions system. That doesn't mean that you don't have the same amount of support questions as before. But instead of calling 5 vendors 2 times a month you may call us 10 times a month for various things. It is also hard to call in and have a single support person that knows every detail about CRM, desking, inventory, websites, marketing campaigns, etc, etc. So we have several product specialist in our support teams that cases get escalated to.
We are a growing company and we continue to spend a lot of resources expanding our support team. Recently our support team has been a little busier than normal due to the big Reynolds RCI conversion. That has kept them very busy the last 30 days. Luckily that is over.
One thing people always forget about is they replace 5-10 vendors with the VinSolutions system. That doesn't mean that you don't have the same amount of support questions as before. But instead of calling 5 vendors 2 times a month you may call us 10 times a month for various things. It is also hard to call in and have a single support person that knows every detail about CRM, desking, inventory, websites, marketing campaigns, etc, etc. So we have several product specialist in our support teams that cases get escalated to.
