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Well Jesse,


When you sent this inquiry on Friday, I was feeling pretty good about  the direction we were heading in by using VIN, however, Saturday morning  came and it was and has been a complete and utter joke trying to use  their tool and services, unfortunately for us, their desking tool  stopped working, in fact, I called their support number, was on hold for  an hour, all the while being ensured I was "first in line to speak to  the next available agent", then after that hour, my call was directed to  their voice mail box, I did get a call back earlier today, but it  didn't help us to do business on Saturday or Sunday, fortunately for us,  we are still able to be "old school" and do our sales process by "hand"  then upload the deals in our DMS.  At this time, it just so happens to  be, we are experiencing another issue, not being able to log into the  tool, and while I'm on hold(25 minutes now) I'm able to finally answer  your question.  NO, I'm not happy at all with VinSolutions, there are  many different issues that have not been resolved with their total  package we use, I'm really tempted to go back to my old CRM, which is  with the Cobalt group and they really suck!!  That's how really UNSATISFIED  I am with VinSolutions.  Don't mean to vent on you, but find a company  that actually does have Customer satisfaction as a daily culture, not a  tag line!  :mad::mad::mad: