Well Jesse,
When you sent this inquiry on Friday, I was feeling pretty good about the direction we were heading in by using VIN, however, Saturday morning came and it was and has been a complete and utter joke trying to use their tool and services, unfortunately for us, their desking tool stopped working, in fact, I called their support number, was on hold for an hour, all the while being ensured I was "first in line to speak to the next available agent", then after that hour, my call was directed to their voice mail box, I did get a call back earlier today, but it didn't help us to do business on Saturday or Sunday, fortunately for us, we are still able to be "old school" and do our sales process by "hand" then upload the deals in our DMS. At this time, it just so happens to be, we are experiencing another issue, not being able to log into the tool, and while I'm on hold(25 minutes now) I'm able to finally answer your question. NO, I'm not happy at all with VinSolutions, there are many different issues that have not been resolved with their total package we use, I'm really tempted to go back to my old CRM, which is with the Cobalt group and they really suck!! That's how really UNSATISFIED I am with VinSolutions. Don't mean to vent on you, but find a company that actually does have Customer satisfaction as a daily culture, not a tag line! 

