Mike , so your saying you were without your lead management system over the whole weekend? Has the system been down like that other times or is this the first?
Matt, I'm looking into your software not only because it seems to be more advanced than what we have now but also because I need something more streamlined. You guys seem to have what I'm looking for. To be honest what u have looks awesome. But I'm hearing alot of chatter about your system being down quite often & slow,or no, loading on website. I definitely cannot deal with another situation of a vendor who has such a great concept but so many glitches that my salespeople want to set up a picket line at the next NADA conference right next to our vendors spot. I'm tired of hearing about all the stuff that doesn't work!
So far your sales team has been great! Their able to answer all my in depth questions or get me answers quickly, most of the answers being yes. I just cannot afford to be in a yes, yes, yes "sales" situation and then a no, no, no or sorry we can't do that "implementation" situation. Trust me it's happened before.
My questions to you are:
1) What is being done to correct the issues your having with down time? Obviously it's an issue. I'll hope it's all growing pains and you guys are addressing this.
2) Why is Mike having so many issues getting someone on the phone? Just imagine how 1 hour on hold and then getting a voice mail would turn you day. It would ruin mine! Happens with efax to me all the time and i'm ready to flip a lid. Only difference is i'm only paying them 25$ monthly.
