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Here is a post a follow-up to the issues we were having some months back also.

The system has been working good lately, and it really is everything you need and more from a complete system (minus a couple basic things that seem to be left out that I've logged as feature requests of course). The Website-to-CRM integration is such a fantastic combo that you can do so much with. And I have to say that their WebSite Support, especially my rep, has been the most helpful from anyone at VinSolutions. She is very quick to respond and keeps me updated!

The issues that remain are basically the same as before and what has been mentioned which is performance  and reliability- there are occasional times when the system will run slow or be down including our email through VIN. Like Neal said, There have been big strides to improve this in recent months and these instances aren't as common as they were initially.

I have been much happier lately with the way everything is working overall though!