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Emily,

Your issues have been sent to the support department here at VinSolutions.  I wanted to also extend the invitation to the VinSolutions Community website for dealers using our products.  It is very similar to this DealerRefresh forum where dealers can express concerns, appreciations, changes they would like to see to the system and network with other dealers to see if their issues and requests are unique.  Our system is built for dealers by dealers and we want to hear every dealer's voice, the VinCommunity make this easier. The VinCommunity not only encourages conversation between dealers and also between dealers and VinSolutions employees including our CEO and CTO who visit the site regularly.  Because it is a closed community site for only Vin customers and employees, users won’t be bombarded by vendors.  I encourage you to join this site and to be a part of the conversation. I would love for you to check it out. I will email you the web address today.