Reply to thread

Absolutely.  We live in a complete digital world now and "word of mouth" moves at the speed of light.  I think that open forums are greatly useful for customers of any industry to get answers when other paths seem to not work for them.  It is on part of the businesses to keep an eye out in their industry's forums to address those concerns and take action. The reason we extend "No Contracts" is that very reason, if someone is not happy they have opportunity to go else where. We never want that to happen so we challenge ourselves by not having contracts with our dealers and taking care of them.  We address comments and concerns through the different forums, Facebook, Twitter, and other media outlets.  We welcome it and embrace it because its not changing.

I commend Jeff Kershner and Alex Synder for putting together a great forum for dealers to network. 

There are great comments on Dealer Refresh about VinSolutions and not so great ones.  We just want to keep the dealers happy, address thier concerns and attract new dealerships that are wanting to consolidate all their vendors into one.