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I must say I too experienced some pain if you will when we switched from iMagiclab to VinSolutions. The majority of said pain revolved around support or the lack there of. The issues I had pertained to admin functions and because of there enormous growth I do understand that their support team was playing catch up. In the end, with the help of my advocate Donna Stearns and the involvement of Jim Nelson the team at VinSolutions were able to circle their wagons and I am a "Happy Camper"My relationship with VS is still evolving and getting stronger daily. Was this a learning curve? Sure. I'm not the most patient person and it took time to understand and learn how to communicate with VS as this is the case with any vendor. Again my issues were with admin functions and have to say that I receive little to no complaints on user interface from my staff. It's the best tool on the market and continues to get better. Well done Vin Team
I must say I too experienced some pain if you will when we switched from iMagiclab to VinSolutions. The majority of said pain revolved around support or the lack there of. The issues I had pertained to admin functions and because of there enormous growth I do understand that their support team was playing catch up. In the end, with the help of my advocate Donna Stearns and the involvement of Jim Nelson the team at VinSolutions were able to circle their wagons and I am a "Happy Camper"
My relationship with VS is still evolving and getting stronger daily. Was this a learning curve? Sure. I'm not the most patient person and it took time to understand and learn how to communicate with VS as this is the case with any vendor. Again my issues were with admin functions and have to say that I receive little to no complaints on user interface from my staff. It's the best tool on the market and continues to get better. Well done Vin Team