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FOLLOW UP POST:

 

We still continue to have issue after issue with VIN. The lastest problems include all of the above issues (with the exception that we are now able to push deals to ADP) plus:

 

-not being able to email out of "Smarter Mail"

-sold prospects showing 6 or 7 DMS sold records for each sale (which triggers multiple processes sending the same things out in duplication)

-no way of giving a service advisor access to all of the service leads without giving them managerial access

-some incoming emails are not attaching themselves to the customer records for no apparent reason (and can't be attached manually)

 

This seems to be constantly evolving list as things get resolved, others mysteriously break. For example, just last week - one day our leads just stopped showing up for a day. Another few days,  the message log was broken. Sometimes, our wholesale vehicles accidently get pushed out instead of being filtered out.  Sometimes our feed goes out at strange times which delays our photos an extra day. One day our User List crashed and couldn't be updated. One day our photo upload totally crapped out. All this within one week really makes for some cranky people!

 

I'm still waiting to be able to write about a positive outcome in all of this...there is one, right?!