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Hi,  I thought I'd throw my $.02 in on this thread.  I'm the IT Director at our dealership group, and we switched to Vin Solutions a few months ago.  Our number one issue is performance, this thing CRAWLS...  sometimes it is sooo slow that it literally is unusable.  I must get 5 calls a day from our sales guys complaining that they can't use VIN due to speed.  Our sales rep told us that our connection was too slow, our internet connection is fiber optic and runs a dedicated 10Mb synchronous, with 7Mbs minimums on speed test.  Lots of other problems, mostly having to do with moving data from our DMS to the web, and server error pages.  My bosses are just about ready to start shopping for a different CRM.