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Our latest, yet ongoing, issue is we were promised that Service would be able to do follow up much as with our last CRM system.  We were told that the functionality we needed would be available with a "Campaigns" tab.  Well, the campaigns tab showed up but we don't know how to use it or translate what we were doing previously into the new system.  We were told they would set it up for us.  Well, phone calls and follow ups later and Service still can't follow up with our customers.

What's it going to take?

I am sure sick of the over sell, under deliver, I gotta tell you.