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I'm sorry that our software didn't provide the exact functionality you were looking for. Sales may have told you it does it because we do it a slightly different way although it isn't exactly what you are looking for. This functionality you are looking for is something we have been planning to do for a long time. So sales may have also told you we did it because it was coming soon.


So now you are frustrated because our software doesn't do a specific piece of functionality. Our support team has no way to know when that functionality will be released. It isn't possible for them to keep up on the status of all the things in development. So therefore it is hard for them to tell you when it will be completed. Which probably leads to you feeling like you are not getting responded to. I would hope that otherwise our support team has done a great job for you.


The good news is the feature is developed now and is being released next week. We are also working on giving our support team more visibility to the status of these types of requests. The even better news is we just hired a bunch of people for the development team that will allow us to get more of these types of requests done much quicker than we have been. The rate at which we make system improvements is about to accelerate a lot. I know that doesn't solve the problem that it should have already did it when you signed up. But the most important thing is we are listening and we continue to strive to have the best products and customer service possible.