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Matt, I am not leaving over the functionality I am leaving over the dishonesty and the constant run-around and poor service. I absolutely can't believe that nobody over there has thought to assign my account to someone interested in saving it. Someone a little more on top of things who kept me posted might have kept me on as a customer but I am always having to raise hell just to find out what is going on with my account.

Tell me why after 4 prior milestone dates and being promised that this was already a feature when I signed up that I should believe anyone over there who says I will have it on the 4th of October? Why should my GM believe me when I tell her at this point? Your company has really embarrassed me within my own store. I gave my GM, service manager and service advisor my word that I would be back there in September working with them on service marketing and digging into the service application and now I have lost credibility with the team back there.