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I must be living in a different world than the last couple of posters. I have very few issues with Vin. I call support maybe once every month or so and get a fix usually the same day. Their support is awesome! The product is the best I've ever used as an ILM/CRM. I do admit we do not use the Service Functionality so I can't speak of that but from a sales perspective it is by far the best I've ever used and the best I've ever seen with improvements constantly being implemented. There is no PERFECT program as every dealer has different processes so no program can do everything every dealer wants it to. Vin Solutions comes as close as possible.