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Just an update, looks like Vin is taking some level of action as a result of my rant here. It's a shame that it has to happen now because it may be too little too late.

I do want to say for the record that I appreciate Matt Watson from the board here jumping in and trying to make something happen. It may have made a difference if you had been involved sooner and from the call yesterday it sounds like the progress that was made was as a result of your efforts.

I have had a great experience with Vin for the most part outside of this issue. I realize(and I have stated previously) that this is probably the slickest system out there. I generally use the live chat when I have minor issues that I can't solve on my own and I have had good luck with that. The problem is that this is a major feature that our dealership wanted to utilize and one of the key factors that sold my GM on using a CRM tool in our store. Her hope was that I would be able to work in fixed ops this month and get them taking advantage of opportunities.  Several people stated on several occasions during the sales process that it did what I wanted it to do. After learning that it didn't, I have now been strung along for several months and constantly told that "it will do that in a couple of weeks", or days or whatever.

I will update everyone on how things shake down.

On a side note I would like to acknowledge Kiley O'Brien over at Dealer Socket for taking notice of my issues and calling me to demonstrate how their system DOES have a great solution in place for fixed ops right now. I was very impressed that she took advantage of that opportunity.