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Just a quick update this morning. After all of my crabbing, etc. I think that Matthew here has made some progress for me. It looks like I can now assign tasks to my service advisors. It also looks like we can create processes off of RO's (existing or closed), declined items that were recommended, and keywords in the advisors comments.

If I can now send someone who declines tires a coupon to come back and get tires...I am going to do a cartwheel in my service drive.

Also got a very polite personal call from Sean Stapleton which I thought was a nice gesture.

Is it all too little too late? I hate that it took so long and so many missed milestones to get to this point, but I am impressed with what has been done since I went public on twitter and Dealer Refresh with my issues. I am sure the people at VIN think that I took pleasure in roasting them in public, but this was after MANY failed attempts to get a resolution using support channels.

I also looked at Dealer Socket (thanks again Kiley O'Brien for the well timed call) and then iMagicLab. I was impressed with both products.

I am torn now between moving my store forward with Vin after this experience or spending my efforts implementing a new CRM.