It is very interesting how this thread keeps getting bumped. It has continually been bumped by DR administrators and/or non-vin customers over the last 11 months. The original post was from Chris Hawley and he posted the following (on this thread):
"Quick update. Vinsolutions has diverted a ton of resources and good people to correct our issues. We still have some issues, but are making good progress and it was impressive to see them step up and respond. Very rarely do vendors put forth the kind of effort they have to make things right.
At this point, I would and have recommended Vinsolutions to anyone who is looking for a good All-in-one solution. I would also like to thank the DealerRefresh team for creating a forum like this to help keep everyone honest.
Fell free to contact me with any questions. Happy selling!"
That post was 9 months ago, since than this thread has been bumped to the top about every 3 weeks. There are plenty of reviews of VinSolutions on this site, Driving Sales, Kain, ADM, and others. I think you will find the answers you seek with a little "homework"
And yes I know you asked for no responses from Vin Employees but I just could not resist.