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I should also apologize on this front. The reality is that my entire experience with Dealer.com and Dealer.com clients has been through their reseller in Canada. Almost all the issues I had with them when my job was "Guy in charge of all the Dealer sites" had to do with poor communication and capabilities between the reseller and Dealer.com - I've heard great things about their sites south of the border.

That said, every site has issues. As I tried to demonstrate in my list for Joe earlier, if you aren't paying someone to manage your site for you then much of the blame falls to you to get it figured out and keep things accurate and up to date. The vendor can't be blamed for things you don't notice are wrong.