- Aug 11, 2021
- 65
- 41
- First Name
- Brendan
Well, Punxsutawney Phil did his thing... We hope the extended winter doesn't impose too harshly on us all!
Bot-guided messaging can make car shoppers feel like they are in Bill Murray's famous flick, reliving the same day. When a customer has to repeat themselves or go through a process again, they feel unheard — and unvalued.
ActivEngage's Managed Messaging and Online Service Scheduling have functions like chat and service history so your customers don't have to repeat conversations, processes, and really feel like a part of your dealership!
ActivEngage can help ensure your customers don't feel like just another lead, with:
The customer experience and CSI scores are super important these days. Dealers, in what ways are you making sure to improve your customer experience?
Happy Groundhog Day, Dealer Refresh Fam! Stay safe and warm!
-The AE Team
Bot-guided messaging can make car shoppers feel like they are in Bill Murray's famous flick, reliving the same day. When a customer has to repeat themselves or go through a process again, they feel unheard — and unvalued.
ActivEngage's Managed Messaging and Online Service Scheduling have functions like chat and service history so your customers don't have to repeat conversations, processes, and really feel like a part of your dealership!
ActivEngage can help ensure your customers don't feel like just another lead, with:
- Consistent industry training for our Customer Engagement Experts who handle all managed messaging. This ensures they are assisting customers from a knowledgeable, up-to-date perspective.
- Our dedicated support team that updates dealership information quickly so shoppers are always getting accurate info on a dealership to dealership basis.
- Managed Reputation management.
- The perfect tools to engage the in-market customers attracted to your dealership from your marketing and SEO efforts.
The customer experience and CSI scores are super important these days. Dealers, in what ways are you making sure to improve your customer experience?
Happy Groundhog Day, Dealer Refresh Fam! Stay safe and warm!
-The AE Team
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