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Their AI BDC agents did 2 things that stand out vs other software available today. It’s essentially a fully automated BDC.(1) Calling, texting and emailing, and the voice was very realistic sounding when i did a demo with them - It even said “um” and can put you on hold.(2) Their performance from a KPI standpoint is in the ballpark of a real staffed BDC: 30%+ appt set rate, 40%+ show rate. They claim to be AI only.Dealers we work with are finally starting to be open minded to the concept of AI in their operation.
Their AI BDC agents did 2 things that stand out vs other software available today. It’s essentially a fully automated BDC.
(1) Calling, texting and emailing, and the voice was very realistic sounding when i did a demo with them - It even said “um” and can put you on hold.
(2) Their performance from a KPI standpoint is in the ballpark of a real staffed BDC: 30%+ appt set rate, 40%+ show rate. They claim to be AI only.
Dealers we work with are finally starting to be open minded to the concept of AI in their operation.
