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That's pretty cutting edge, so you guys took the dollars generated per person metric and watched like Silicon Valley Tech Companies and applied it to the stores? Why'd they do away with it? I would say it's a fantastic metric to stick with as you emerged and continued to grow as there's no historical and nobody else doing it (that I know of) in the industry. So if you started it then when a situation like this arises you now have a baseline as to what's acceptable, etc.


I want to understand the lead closing as I'm not following. I do agree with everything said on it with reasons and believe it is literally that simple. So, 100 leads in, speak with 16 of them then close 20 - 30% of the 16 or you're saying closing 20 - 30% of the 100 leads and separately they're actually verbally "talking" with only 16% of the 100?


We both know how the reports are manipulated and nothing makes me more upset than studying solely for a grade than to acquire knowledge.... Kind of defeats the whole purpose of paying tuition, doesn't it?