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This is a huge problem at our dealership as well. Here its a matter of laziness and down right skating from each other. If we find its deliberate, the whole deal is taken from the salesperson and becomes HOUSE. Even such drastic actions measures does not stop the skating. Elead has a skate alert feature but by the time the desk manager get to it its too late. Brings me to my last point is there a real solution to this issue???