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Thanks Jerry - we don't have too much of an issue with salespeople skating other salespeople. Our problem is due to sales agents entering new customers instead of using the one already created by the Internet Department. If you go into our account I think you'll quickly realize this. The real issue is laziness on the part of the sales agent and the sales manager, and lazy is not an excuse, so they're going to start paying for it. Usually when you're lazy you lose your job, I'm only looking to ding them for $100 - I think I'm being extremely generous.