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TomThe chat leads are coming from the same source as your form fills (Your website). It's fishing in the same lake from a different side of the boat . You should see a similar closing ratio on the Chat Sales Leads received. Have you been using the service long enough for the leads to be completely worked? Is the source of the chat leads being measured correctly in your CRM? ContactAtOnce is one of the top providers so I don't think your concern would be the quality of the chats effecting the leads. Something about your chat lead volume seams off? If you are getting 379 leads from the form fills on your site you should be seeing a lot more than 38 chat leads. On the low end you should see at least a 40% increase (151 Chat Leads). I took a look at your site to see if anything stood out.I did notice a few things that may help you after checking out the chat on your site. 1. CAO offers a proactive invite that I do not see being used? Adding this will increase the chat leads by a large margin. 2. CAO offers chat icons that have a call to action (Click Here, Chat Now, etc) that have an image of an operator. I suggest you select a better main icon (Adding the icon with the operator image and the call to action will improve chat volume). 3. You have your chat window set up to require a name before the chat starts instead of it going straight to a live chat window. Doing this will lower the volume of chats by a large volume. People use chat because it allows them to be anonymous until they decide not to be.Make these few changes and you should see a large increase in leads from your chat, and if given a fair amount of time for your staff to work the leads you should see a similar closing ratio.
Tom
The chat leads are coming from the same source as your form fills (Your website). It's fishing in the same lake from a different side of the boat . You should see a similar closing ratio on the Chat Sales Leads received. Have you been using the service long enough for the leads to be completely worked? Is the source of the chat leads being measured correctly in your CRM? ContactAtOnce is one of the top providers so I don't think your concern would be the quality of the chats effecting the leads. Something about your chat lead volume seams off? If you are getting 379 leads from the form fills on your site you should be seeing a lot more than 38 chat leads. On the low end you should see at least a 40% increase (151 Chat Leads). I took a look at your site to see if anything stood out.
I did notice a few things that may help you after checking out the chat on your site. 1. CAO offers a proactive invite that I do not see being used? Adding this will increase the chat leads by a large margin. 2. CAO offers chat icons that have a call to action (Click Here, Chat Now, etc) that have an image of an operator. I suggest you select a better main icon (Adding the icon with the operator image and the call to action will improve chat volume). 3. You have your chat window set up to require a name before the chat starts instead of it going straight to a live chat window. Doing this will lower the volume of chats by a large volume. People use chat because it allows them to be anonymous until they decide not to be.
Make these few changes and you should see a large increase in leads from your chat, and if given a fair amount of time for your staff to work the leads you should see a similar closing ratio.
