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[FONT=Helvetica Neue, Helvetica, Arial, sans-serif]Sachin,[/FONT]

[FONT=Helvetica Neue, Helvetica, Arial, sans-serif]I have in house chat with managed backup for off hours. My BDC takes every chat they can while the dealership is open. However, having someone to set appointments at 2am has been great. About 25% of all of sales chats close in an appointment; another 35% result in an appointment within the next 2 contacts. I see higher set and show rates from our site than from Cars & AT. 

A good script with a thorough understanding of the software and the objective of the chat is key.[/FONT]