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Is is a rare occasion that an F&I person wants to be involved with any customer unless they are face to face however its true to form that the sooner they get involved the more they will make. I am fortunate to have one with me here that does not mind helping but its after I initiated the contact and/or the customer has asked for information. I find value in Jeff's question on whether an email would open a door? what could it hurt really? Maybe this email will help break down some walls that customers build to protect themselves?