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Wow... Blast from the Past! 


OBVIOUSLY this is the post that started the revolution in the monumental shift in how we approach customers and the sales process!


NOT!!  haha.


Man, methinks it's gotten worse...   Really baffling to me how the industry -- for the most part -- tries to shove  customers into this antiquated process.  And it IS antiquated, because once you understand WHY the (APB, for example) process was established, you cannot but understand its current irrelevance. 


Sigh.....