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I'm currently doing a search for the "best" CRM/ILM "platform" (ie, company that can provide everything from the lead to the desking to the follow-up solutions).


I've reviewed the entire thread and there are many good comments about the various vendors in the market. However, this thread has not had comments since last summer:

  • Has the market changed materially since then?
  • Are iMagic, DealerSocket and VinSolutions still the "hot" vendors in this market?
  • We have Autobase in 2 stores, and so it's on my list to consider. Is that company advancing its technology sufficiently to be seriously considered at this point?
  • Our stores will be BDC-centric, that is the BDC will be the "command center" for all incoming and outgoing communications with customers and prospects - any solutions better than others for this type of approach/process?


Many thanks for any feedback.


Bill