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Steve,


Welcome to DealerRefresh :thumbup:


As you probably know (I think you alluded to it), Dealer.com has an ILM tool that is certainly not a CRM.  As of right now, I would recommend looking at these CRM's for starters:



  • iMagicLab
  • DealerSocket
  • eLeads
  • and maybe even VinSolutions


Those are a few I am familiar with that I have either had good experiences with myself or have heard good things from people I trust.