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I wanted to share our experiences with CRM. I've owned a very progressive, top volume domestic store for 7 years and for the 1st 6 years we were with Higher Gear.


For some strange reason I thought we were missing "something" and we switched to a company that was full of flash and bells and whistles. 45 days later we were back with Higher Gear.


I would caution everyone to avoid the trap of trying to find the magic CRM tool. As always, it comes down to people. Great people that buy into your processes is critical to making your CRM work.


The best part of Higher Gear is it is very simple for all of your staff to use the system. And as we all know, the more the system is used, the more business you will get.