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We have definitely found out over time that you are absolutely right about this. Most CRM functions revolve around the salespeople and the tasks they have to do. However, it is hard to get them to use it when the managers don't use it and then don't enforce the salespeople to use it. So a strong desking system can really make a huge difference in getting managers to use the system.Desking is very complicated and we are now on our 3rd version of our desking tool. It is probably the most difficult part of the software to create. Our new Silverlight version is really fast and has some wicked features.Forcing the fact that all deal forms have to be printed from the CRM really helps with adoption of the system as well.
We have definitely found out over time that you are absolutely right about this. Most CRM functions revolve around the salespeople and the tasks they have to do. However, it is hard to get them to use it when the managers don't use it and then don't enforce the salespeople to use it. So a strong desking system can really make a huge difference in getting managers to use the system.
Desking is very complicated and we are now on our 3rd version of our desking tool. It is probably the most difficult part of the software to create. Our new Silverlight version is really fast and has some wicked features.
Forcing the fact that all deal forms have to be printed from the CRM really helps with adoption of the system as well.