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I've used 3 CRM's in 2 years, iMagic, Vinsolutions and now AutoAccelerator. I feel the technology is close to the same in all CRM companies. However, I want to talk about the real differences with AutoAccelerator. It starts with the staff, their customer service is great. Our rep is in the dealership about twice per week helping construct and implement processes as well as train users. They are always available to take a phone calls, days, evenings and weekends (even the owner). Requests and enhancements about the CRM and what we need to sale more vehicles are seriously considered and implemeneted immediatley. It's not just about submitting a "Service Tickets" to the IT guys or the programmers. They help you dig in and apply the technology of a CRM in the real world of a fast paced dealership. Meaning, you acutally get results from the system. In addition, their reporting module is unlike anything I've ever seen before. It takes customizing a report to the a new level. It's simple, fast and easy. When they say drag and drop..they truely mean it.They also offer complementary services like lead phone follow up, sales follow up and service follow up to take some of the load off of the dealership. It’s a collaborative partnership and has been for the last 15 years, not just a vendor-dealership situation.
I've used 3 CRM's in 2 years, iMagic, Vinsolutions and now AutoAccelerator. I feel the technology is close to the same in all CRM companies. However, I want to talk about the real differences with AutoAccelerator. It starts with the staff, their customer service is great. Our rep is in the dealership about twice per week helping construct and implement processes as well as train users. They are always available to take a phone calls, days, evenings and weekends (even the owner). Requests and enhancements about the CRM and what we need to sale more vehicles are seriously considered and implemeneted immediatley. It's not just about submitting a "Service Tickets" to the IT guys or the programmers. They help you dig in and apply the technology of a CRM in the real world of a fast paced dealership. Meaning, you acutally get results from the system. In addition, their reporting module is unlike anything I've ever seen before. It takes customizing a report to the a new level. It's simple, fast and easy. When they say drag and drop..they truely mean it.
They also offer complementary services like lead phone follow up, sales follow up and service follow up to take some of the load off of the dealership. It’s a collaborative partnership and has been for the last 15 years, not just a vendor-dealership situation.
