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I appreciate the response. Yikes, the idea of life without a CRM sounds unpleasant. It's integral for almost every aspect of my job. I personally didn't necessarily see value for the price we were paying for our old CRM (around $2,000/month). Based on that, I can understand downsizing but removing it entirely would be problematic. I also fear losing years and years of previous transaction/customer records. I suppose a budget CRM would be best but coming down from $2,000 I have to imagine there are some competitive options in between. I've been looking on driving sales website and it's very difficult to get an idea of cost vs. quality.