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Alex - I am happy to help you with your ADP CRM questions.  We were on it, and you can make it work, but you are definitely going to need help from someone outside ADP.  Those ADP CRM trainers will confuse you more than help you. 


Start looking for an ILM tool now.  ADP CRM will not handle your Internet leads consistently.  Also keep in mind they have no way to monitor whether your emails are being blocked by spam blockers.


I already feel your pain :shakehd: