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We are on Salesforce.com.  We have three stores in our dealergroup each except Honda allows instant integration.  Salesforce.com is not an approved vendor with Honda.  We are very happy with the performance and ability to modify our CRM tool to fit our processes in store.  The downside to this tool is the expense and it does require an IT capable administrator who can dedicate many hours of prep-time to get it off the ground.