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I couldn't disagree more strongly about farmimg out your BDC. I have, as an experiment and data gathering excercise, contacted dozens of dealers's websites and reached the VBDC. It's always the same. They do not answer the questions presented and insted they mine for personnal information and offer a sales person to call you back. When a client inquires about a vehicle, the dealer's representative should know more about the vehicle than the inquirer at a bare minumum. Your BDC should be able to put their hand on every vehicle.