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I handled every used car BDC lead with email, text and phone calls. The number one question was always "Is this vehicle available?". The only way to answer this question is to physically put your hand on it. I'm confused as to why you say this is not scalable? I sold 17% of incomming inquiries over a nine year period while also managing inventory, vendors, detail shops and taking, posting, adding overlays and taking all pics and 360 spins of all used vehicles. We carried 70 used vehicles and sold 60 of them every month in a very competitive Detroit area market.