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At Autofusion, we've actually developed a piece of software called TalkExpress that connects online car shoppers and dealers via video or voice chat, a novel concept- I know! LOL. We won an AWA award for it last year actually.

Functionally it is designed to bypass AI chat bots, and silly contact forms. A face to face connection with serious shoppers on your website that functions like any other CTA, but that provides an instant connection to sales without any downloads or apps to install. The analytics value is pretty cool too.

The idea is that dealers should be more proactive with their website traffic, and more personable as well. That is, after all, the entire value proposition of the dealership business model. Solving transportation problems in the community. A little difficult to solve problems when you send your serious shoppers to a PII-capture form or worse- to an internet bot.

TalkExpress | On-Demand B2C Video Services For Dealers if you'd like to take a look!