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Sounds like for a lot of folks, simplification is key.  There is a lot of noise among your calls.  Having them pushed into CRM with recordings, notes, call data, etc is something to consider if you're not already.  It's something we place high on our priority list when working with dealers in addition to categorizing calls by whether or not there was an inventory discussion, appointment booked / not booked, failed to ask for appointment, etc.  These categorizations should help with keeping the volume of  calls that are worth your time much more manageable.