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Filled the blanks above and here are the others:


80% of your phone traffic will buy within 3-5 days.

90% will buy within 10 days.

76% of your customers will call before the come in (more than one dealership).

85% will visit the internet when shopping for a vehicle.

50% of your appointments will purchase a vehicle at time of appointment.

86% of your customers will purchase something other than what they inquired on.


Less than 25% of sales people will ask for the name of the caller.

Less than 15% will ask for a phone number.

Less than 15% will ask for a solid appointment.

Less than 25% of all salespeople will ask any qualifying questions.

Less than 5% off all salespeople ever even attempted to identify themselves by having the customer write their name down.

Over 50% of all salespeople will provide customers with too much information.

Over 30% of all salespeople will unknowingly de-motivate the customer from visiting the dealership.

Most salespeople average less than a 5% closing ratios on phone-ups.