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We aren't getting bad reviews any more. The problem is... the SIRI function on the iPhone pulls the stores contact info from Yelp. A lot of users in our area use SIRI to contact our stores. That is the problem. I don't care about Yelp. I'm trying to help our customers get their phones answered by us.


Also I don't agree with you. Yelp might not be necessarily inventing the negative reviews but they certainly have an interesting way of determining which reviews float to the top. Interesting indeed.


This is off-point. The point is that Yelp holds businesses hostage.