Follow along with the video below to see how to install our site as a web app on your home screen.
Note: This feature currently requires accessing the site using the built-in Safari browser.
Normal
The real point of our tool wasn't to prevent customers from posting negative or even positive reviews but more to give the customers a private channel of communication. The way it works is that if they are totally satisfied (4-5 star rating) we thank them for their feedback and send them an email asking if they would mind posting the review to a public channel.If the review or feedback is negative we forward the reviewers contact info and comments to the general manager and advise on a way to reach out to the customer and fix the situation (where and when possible). It has helped us better handle our collection of reviews, our response to unhappy customers and also better assess who we want to elicit reviews from... The tool works nicely for our purposes! Feel free to private message me ErikJonker if you want to work on something together. We'd be happy to help.
The real point of our tool wasn't to prevent customers from posting negative or even positive reviews but more to give the customers a private channel of communication. The way it works is that if they are totally satisfied (4-5 star rating) we thank them for their feedback and send them an email asking if they would mind posting the review to a public channel.
If the review or feedback is negative we forward the reviewers contact info and comments to the general manager and advise on a way to reach out to the customer and fix the situation (where and when possible). It has helped us better handle our collection of reviews, our response to unhappy customers and also better assess who we want to elicit reviews from...
The tool works nicely for our purposes! Feel free to private message me ErikJonker if you want to work on something together. We'd be happy to help.
