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I've been doing a lot of mystery shopping lately...It's a sad state of affairs. The first response I've been getting is when can you come in. How about answer my question first? Half the time I never even get an answer. If it's infuriating for me, imagine how it feels to be someone who is actually shopping for a vehicle. If someone walked on the lot and asked a question, how would you respond? This isn't rocket science people! Shoppers want to get basic answers like price, etc BEFORE they come on the lot. Answer questions and engage in a dialogue before you ask them when can they come in. Rant over.