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Real Time Feedback — DealerRefresh Vendor Library
Real Time Feedback, operated by Real Time Enterprises LLC, is a real-time customer feedback and review-generation platform for auto dealerships that…
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Real Time Feedback, operated by Real Time Enterprises LLC, is a real-time customer feedback and review-generation platform for auto dealerships that captures post-visit sales and service sentiment via text/SMS to boost 5-star reviews, improve CSI scores, and recover unhappy customers before they post negative reviews.
What you do with it
capture immediate customer sentiment and generate positive reviews, so they can boost 5-star review volume and improve CSI scores
When a dealer completes a sales or service visit with a customer
identify and reach out to unhappy customers in real-time, so they can recover dissatisfied customers before they post negative reviews online
When a customer has a negative experience at the dealership
Community evidence
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