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Toma — DealerRefresh Vendor Library
Toma provides AI-powered voice agents and automated communications that handle inbound calls, schedule service appointments, send reminders, and manage…
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Toma provides AI-powered voice agents and automated communications that handle inbound calls, schedule service appointments, send reminders, and manage customer interactions for automotive dealerships.
What you do with it
handle inbound calls and schedule service appointments without manual staff intervention, so they can reduce labor costs and answer more customer inquiries simultaneously
When a dealership receives high volumes of inbound customer calls during business hours
send automated reminders to customers before their appointments, so they can increase appointment attendance rates
When a dealership needs to reduce no-shows for scheduled service appointments
manage ongoing customer interactions and follow-ups through automated communications, so they can maintain service quality while keeping operational headcount flat
When a dealership wants to maintain consistent customer communication without expanding their call center team
Community evidence
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