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Total Customer Connect — DealerRefresh Vendor Library
Car Dealer Promotions, Inc. (dba Total Customer Connect / TCC) provides automotive dealerships with customer retention and service marketing software…
About suggest a correction →
Car Dealer Promotions, Inc. (dba Total Customer Connect / TCC) provides automotive dealerships with customer retention and service marketing software including appointment scheduling, equity mining, BDC tools, recall marketing, and service lane technology; acquired by Vehlo in July 2025.
What you do with it
consolidate appointment scheduling, equity mining, BDC, recall marketing, and service lane tools into a single platform, so they can reduce vendor sprawl and DMS integration fees
When managing multiple retention and service marketing tools across fragmented systems
Community evidence → Stable
The DealerRefresh community record on Total Customer Connect is extremely thin — the available quotes are self-authored by a TCC representative, not independent dealer voices. The vendor's own framing emphasizes a unified dashboard, single login, and single DMS fee as core differentiators for smaller dealer groups. No independent dealer, OEM, or industry observer quotes exist in the provided material to corroborate or challenge that positioning, making it impossible to assess whether the community views TCC as delivering on its promises.
3 mentions · 2 positive · Scored from 20+ years of candid DealerRefresh discussion. Scores shift as new conversations happen.
POSITIVE
"I'm from a smaller (meaning aprox. 400 dealerships around the nation) CRM software company Total Customer Connect or TCC, i was wondering if we could be dded to this glorious list?"
Which CRM are you using? →
POSITIVE
"At Total Customer Connect, we tackle the A to Z, with one dashboard, one login, and more importantly one DMS fee."
Customer Retention →
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