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UpdatePromise — DealerRefresh Vendor Library
Service workflow and communication platform for dealership repair orders, inspections, and customer updates.
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Service workflow and communication platform for dealership repair orders, inspections, and customer updates.
What you do with it
automatically communicate inspection findings and repair progress to customers, so they can reduce customer anxiety and phone inquiries about their vehicle status
When a customer's vehicle is in the service bay and waiting for repair updates
consolidate workflow and messaging across inspections, repairs, and customer notifications, so they can increase service advisor efficiency and reduce manual communication tasks
When a service advisor needs to manage multiple repair orders and customer touchpoints simultaneously
deliver timely, transparent updates that keep customers informed throughout the repair process, so they can increase customer satisfaction and service department loyalty
When a dealership wants to improve the service experience and customer satisfaction
Community evidence
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