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VidCalls — DealerRefresh Vendor Library
VidCalls (vidcalls.com) is an on-demand video calling platform designed for automotive dealerships, enabling website visitors to connect instantly with…
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VidCalls (vidcalls.com) is an on-demand video calling platform designed for automotive dealerships, enabling website visitors to connect instantly with dealership sales agents via a single click — with no passwords, downloads, appointments, or identity sharing required. The platform embeds customizable call-to-action buttons on dealer websites, emails, and digital ads, allowing real-time face-to-face video engagement between car shoppers and dealership staff. VidCalls is based in Fort Lauderdale, Florida, and operates on a monthly subscription model, with partnerships including an integration with Chatterspot for dealership email and text messaging campaigns.
What you do with it
VidCalls helps a dealer connect with that shopper instantly via video without requiring passwords or prior appointment setup, so they can convert abandoned inquiries into live conversations that move toward a sale
When A dealer receives an online inquiry from a shopper but the shopper abandons the chat or doesn't respond to follow-up emails
VidCalls helps a service advisor show the customer the exact damage or repair work in real-time via video, so they can accelerate repair approval and reduce customer hesitation
When A service advisor needs to explain a complex repair issue to a customer over the phone and build trust for repair approval
VidCalls helps a dealer offer frictionless, password-free video connection across website, email, ads, and text, so they can increase engagement rates and shorten sales cycles versus traditional chat and phone follow-up
When A dealer's internet director or BDC manager is evaluating customer engagement tools to reduce response friction
Community evidence
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