We have been using VinSolutions since February. We elected to opt for the ENTIRE package of services (crm,website,inventory management, etc...). We have had our standard ups and downs in the installation process and every issue that has arisen since has been manageable until this past month... I will start by saying that I really do enjoy the CRM tool and I am happy with the VinLens website. For those of you looking to consider VinSolutions I would need to disclose a few items. First, don't let your sales rep convince you that their VinVideos tool is going to provide you with the same quality product that UnityWorks has. When I made the switch I received no intros/outros and computer generated comments. Needless to say, we have switched back to UnityWorks. I should note, they have told me they would refund me all of our monies spent on the VinVideos. This next issue is what has changed my opinion about the company. We opted for the NADA bookout tool inside the software. This tool is to have your entire inventory booked out once and your employees can click a button to print any bookout to send to the banks for financing. The first major issue is that the NADA values would not automatically update on the 1st of the month (Vin's answer to this; "That is how the software is designed. You have to go into each car and manually update each one at the beginning of the month"). For instance, your finance manager prints bookout without realizing that the value has not been updated and submits inaccurate info to bank, you see where I am going with this! Then this next problem with the bookout happened... My finance manager went to print up a bookout for an Armada SE to use for financing; we made deal based on the values Vin printed, sent deal to GM Financial for funding all for them to tell us our book was off by $3k. Turns out, the VinSolutions printed up bookout listed the vehicle as an SE but was pulling the values of an LE! Long story short, we lost our 2 points reserve and took an additional bank fee of $1195 for a whopping loss of $2700. The same situation came up again shortly after and the bank was more willing to still take deal as structured. After working my way up the flagpole to finally speak with the C.O.O. he was very arrogant about the issue and his software and stated that VinSolutions is working on a solution to fix the way their software prints bookouts. We spend over $3k a month with Vin and he made no monetary compensation to rectify the situation. I have since cancelled the NADA portion of the software as it is not 100% reliable therefore useless. We are going to continue using Vin for our software needs for the time being but will consider the company in a different light than previously considered. If anyone has any questions, I would be more than happy to be of service.