I have been wanting to do this for awhile now, but haven't had the chance. Hope this isn't against the rules but Jerry Thibeau's company and service are phenomenal, and warrant the spotlight. It's not often I get excited about a automotive product but I am. I'm not affiliated with them, nor do I know them personally, I'm just a regular dealership person like most of you.
To start, Phone Ninja's offered a free mystery shop review for my dealership. (I think this speaks volumes as to how good the service really is, and to how much Jerry believes it is.) The communication via e-mail was very fast, they answered all of my questions and they started working the day after weekend. It took a few days to get the review back, but it was my salesperson's fault for not be responsive and following up. Considering the salesperson had issues, Phone Ninja's kept trying and went above and beyond, even speaking to managers to get a full mystery shop review.
After all of the information was collected, they sent me an incredible individual page of our results. They had e-mailed me times, rating scores, videos, phone call recordings, charts, even personal comments with tips and advice! The scoring system they use tells you where each weakness or strength you have in the phone calls and e-mails, and what to improve. The person who completed the mystery shops was fantastic, she actually wanted to help improve our dealership. Seemed like she really did love her job.
I've been contacted a few times after, absolutely no pressure, and haven't had the chance to sign up for more (after the review I've been revamping our process), but in the future there's no doubt I plan to work with Phone Ninjas again! Looking forward to trying out a few new things and sales processes and having his team mystery shop us soon. Thank you.
Overall: 10/10 ★
Ps. there's some really good content on his site too, http://www.phoneninjas.com/
To start, Phone Ninja's offered a free mystery shop review for my dealership. (I think this speaks volumes as to how good the service really is, and to how much Jerry believes it is.) The communication via e-mail was very fast, they answered all of my questions and they started working the day after weekend. It took a few days to get the review back, but it was my salesperson's fault for not be responsive and following up. Considering the salesperson had issues, Phone Ninja's kept trying and went above and beyond, even speaking to managers to get a full mystery shop review.
After all of the information was collected, they sent me an incredible individual page of our results. They had e-mailed me times, rating scores, videos, phone call recordings, charts, even personal comments with tips and advice! The scoring system they use tells you where each weakness or strength you have in the phone calls and e-mails, and what to improve. The person who completed the mystery shops was fantastic, she actually wanted to help improve our dealership. Seemed like she really did love her job.
I've been contacted a few times after, absolutely no pressure, and haven't had the chance to sign up for more (after the review I've been revamping our process), but in the future there's no doubt I plan to work with Phone Ninjas again! Looking forward to trying out a few new things and sales processes and having his team mystery shop us soon. Thank you.
Overall: 10/10 ★
Ps. there's some really good content on his site too, http://www.phoneninjas.com/