Jerry thanks for all the tips, I have always seen myself as a good salesperson on the phone.
I was trained from the start by a GM who was excellent on the phone and expected nothing less from his staff.
I am now an ISM and constantly on the phone, your tips and scripts have really helped sharpen up some things I have let slack now that I no longer work with that GM.
I will keep you in mind if my current employer ever decides to look into phone training.